Refund policy

Return & Refund Policy


If you're unsure about a scent or our formula, we highly recommend starting with our trial sizes! A perfect, affordable way to experience the scent and formula before purchasing a full-size bottle.

Due to the nature of our products, all sales are final.

Aurora & Sol does not accept returns, exchanges, or refunds once an order has been shipped. This policy is in place to ensure the safety, hygiene, and integrity of our products.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery at auroraandsol@gmail.com with:

  • Your order number

  • Clear photos of the issue

Once reviewed, we’ll be happy to make it right.

Order Issues

Aurora & Sol is not responsible for:

  • Delays caused by the shipping carrier

  • Incorrect shipping addresses provided at checkout

  • Packages marked as delivered by the carrier

Please double-check your shipping information before placing your order.

Additional Notes

Aurora & Sol is a small, intentional brand. Each order is carefully prepared and packed. Thank you for understanding and respecting our policies as we continue to grow.